Connectwise manage merge tickets. Use the ConnectWise PSA API within Re...
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Connectwise manage merge tickets. Use the ConnectWise PSA API within Rewst workflows to perform actions such as managing agreements, contacts, and tickets. Understanding these functionalities is essential for efficiently managing service tickets in ConnectWise Manage. The screen defaults to parent-level service tickets; however, by changing the Ticket Type and the Level, you can search for child tickets (level), project tickets (type), or project issue tickets (type). Un-merge Tickets in Manage? Hey everyone; Quick and to the point - is there a way to un-merge tickets? A ticket was accidentally merged with another, and now we have a missing ticket, and a different ticket with two unrelated issues inside. You would merge those into one ticket. Happy Tech Tuesday!! This video covers Automate tickets and some lesser-known tricks and shortcuts for understanding how they work and how they sync to ConnectWise Manage. ): From the parent ticket, Bundle or Merge the child ticket Still in the parent ticket, scroll to the resources pod > click the 'email resource' button > Send a 'please review' email saying 'Ticket [child ticket number] has been childed to ticket [parent I have been trying to locate a way to stop the multiple tickets that are created with the same subject line (just has RE: or FW:). Track employee performance, monitor managed endpoints, display your KPIs, and more with Reports and Dashboards. You can easily pull the information from one ticket into another ticket and then close the ticket. Sep 3, 2025 · Once a service ticket is saved you will have access to the additional Service Ticket Tabs and fields.
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